LOGISTICS PLANNING & CUSTOMER SERVICE

🔵 Logistics Planning & Customer Service Officer

📍 Kénitra, Morocco | 🏢 Planasa Pépinière Maroc

🌱 About Planasa Pépinière Maroc

Planasa Pépinière Maroc, part of the Spanish Planasa Group, is a leading international company in plant breeding and nursery production of berries (strawberries, raspberries, blueberries, blackberries), as well as other high-value crops such as garlic and asparagus.

From our operations in Kénitra, we support growers across Morocco and North Africa, combining strong R&D capabilities with operational excellence.

🎯 Your Mission

As a Logistics Planning & Customer Service Officer, you will play a key role in managing customer orders, coordinating logistics operations, and ensuring high-quality service delivery to clients and subsidiaries.

🧩 Key Responsibilities

• Manage customer and subsidiary orders end-to-end in ERP systems (entry, follow-up, updates)

• Verify commercial conditions (pricing, discounts, payment terms)

• Handle administrative management of contracts and signature processes

• Act as the main interface with customers for administrative requests and commercial support

• Coordinate with Operations, Shipping, and logistics providers (timelines, quantities, transport)

• Prepare proforma invoices and issue final invoices to customers and subsidiaries

• Manage advance payments, follow up on collections, and handle payment claims

• Prepare and manage export documentation

• Provide administrative support in handling customer claims (data review, coordination with sales team)

• Deliver customer support in Spanish, French, and Arabic

• Provide general administrative support to the commercial department

✅ Profile

🎓 Education

• Degree in Business Administration, Logistics, International Trade, or related field

💼 Experience

• 1 to 2 years of experience in similar roles (Customer Service / ADV / Logistics)

🧠 Skills & Knowledge

• Intermediate level in Microsoft Excel

• Knowledge of ERP systems (JD Edwards – JDE is a plus)

• Strong interest in logistics, export operations, and customer service

• Good organizational and coordination skills

• Attention to detail and problem-solving mindset

🌍 Languages

• Arabic: Native

• French: Fluent

• English: Fluent

• Spanish: Valuable / a plus