What you'll do
We are seeking a dynamic and experienced Customer Success Manager to lead our enterprise customer success initiatives within the cybersecurity/SaaS sector. In this role, you will drive strategic relationships with key enterprise clients, ensuring long-term value, adoption, and satisfaction with our platform. You’ll be instrumental in building scalable processes, mentoring a growing team, and serving as a trusted advisor to our customers.
Key Responsibilities:
- Own and manage the post-sales relationship with enterprise clients, ensuring successful onboarding, product adoption, and long-term engagement.
- Lead and develop a high-performing Customer Success team focused on delivering measurable outcomes and maximizing customer retention and growth.
- Collaborate closely with Sales, Product, and Engineering to align on client objectives and feedback.
- Identify expansion opportunities and support renewal cycles, contributing to upsell and cross-sell motions.
- Develop playbooks and success plans tailored to enterprise-level needs.
- Analyze customer data and usage patterns to proactively address risks and drive improvements.
- Act as the voice of the customer internally, helping shape product roadmap and service enhancements.
Requirements:
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role within SaaS and/or Cybersecurity environments.
- Proven track record working with enterprise-level clients, managing complex accounts with multiple stakeholders.
- Strong leadership skills with prior experience mentoring or managing CS teams.
- Excellent communication, problem-solving, and relationship-building abilities.
- Comfortable working in a fast-paced, high-growth setting with evolving priorities.
- Fluency in English; additional languages are a plus.