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Role overview
Published via Mainder
We are looking for an experienced ServiceNow Product Manager to lead the strategy, roadmap, and delivery of an enterprise ServiceNow ecosystem spanning ITSM, CSM, HR Onboarding, ITOM AIOps, and IT Service Manager.
This role sits at the intersection of business strategy, product management, and platform capabilities, acting as the key liaison between business stakeholders, engineering teams, and executive leadership. You'll be responsible for driving product vision, prioritizing initiatives, leading discovery efforts, and ensuring the successful delivery of scalable ServiceNow solutions that improve operational efficiency and user experience.
This is an excellent opportunity for a product leader who thrives in Agile environments, enjoys solving complex business challenges, and has a deep understanding of the ServiceNow platform.
Own and evolve the product roadmap and backlog across multiple ServiceNow modules and production instances.
Define and communicate the long-term vision for the ServiceNow platform ecosystem.
Lead organizational change management initiatives to drive adoption of new platform capabilities.
Build strong relationships with executive stakeholders, balancing business priorities and delivery commitments.
Stay current with ServiceNow innovations and industry trends to identify opportunities for continuous platform improvement.
Lead product discovery activities to identify business needs, dependencies, and technical constraints before development begins.
Collaborate with UX/UI teams to design intuitive employee and customer experiences across ServiceNow portals and forms.
Define success metrics for new features and leverage analytics to measure product outcomes.
Drive experimentation, pilot programs, and continuous product validation.
Lead Agile planning activities and ensure successful execution of product initiatives.
Prioritize and manage the product backlog, balancing business value, technical debt, and platform enhancements.
Identify cross-functional risks and dependencies, proactively driving resolution.
Collaborate closely with engineering teams to understand platform architecture, integrations, and technical considerations.
Support minor platform configuration updates when required.
3+ years of Product Management experience focused on the ServiceNow ecosystem.
Experience working with multiple ServiceNow modules, including ITSM, CSM, HR, and/or ITOM.
Strong understanding of Agile and Scrum product delivery methodologies.
Experience defining product roadmaps, managing backlogs, and prioritizing initiatives.
Strong stakeholder management skills with the ability to communicate effectively across technical and executive audiences.
Experience leading product discovery and translating business requirements into scalable platform solutions.
Excellent communication, analytical thinking, and decision-making skills.
Bachelor's degree or equivalent combination of education and professional experience.
Experience working with ServiceNow IT Service Manager.
Familiarity with UX/UI principles for enterprise platforms.
Basic knowledge of HTML/CSS for minor platform customizations.
Experience leading organizational change management initiatives.
Experience working in enterprise digital transformation programs.
Access to e-Learning platforms.
Amazing people-oriented organizational culture.
Working from anywhere.
Challenging projects using the latest technologies with clients from the US.
You’ll join a global digital innovation company that helps businesses reimagine, digitalize, and accelerate their transformation through cutting-edge technology.
The company designs and builds impactful digital products powered by AI/ML, IoT, Blockchain, and AR/VR, partnering with leading organizations across industries such as healthcare, finance, education, and technology.
With more than 1,300 professionals across North America, Latin America, the U.K., and South Asia, the teams combine deep technical expertise with a people-first culture built on collaboration, learning, and purpose.
Join us in creating real impact through innovation, technology, and collaboration.